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lichengcom2009 发表于 2015-9-20 10:48:08

ATJanCRM Business Map Learning from SAP CRM

mySAP Customer Relationship Management - Enterprise

Marketing
Marketing Planning
Segmentation
Campaign Management
Trade Promotion Management
Lead Management
Personalization
Sales
Sales Planning & Forecasting
Territory Management
Account & Contact Management
Activity Management
Opportunity Management
Quotation & Order Management
Contract Management & Leasing
Incentive & Commission Management
Service
Service Planning & Forecasting
Customer Service & Support
Resource Planning & Optimization
Service Operations Management
Professional Services
Analytics
Customer Analytics
Product Analytics
Marketing Analytics
Sales Analytics
Service Analytics
Interaction Channel Analytics
See also: Field Applications
E-Commerce
Interaction Center
Channel Management
SAP CRM Powered by SAP NetWeaver

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