HP StorageWorks MSL2024 Tape Libraries
Main error codesError Code
Description
Details and Solution
80
Can not initialize bar code reader
Power-cycle the unit and retry the operation
81
No response from bar code reader
82
No response from EEPROM on robotic controller
83
Robotic controller generic problem
84
Setting of gripper motor parameters failed
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
85
Setting of slider motor parameters failed
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
86
Setting of elevator motor parameters failed
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
87
Setting of rotation motor parameters failed
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
88
Setting of sled motor parameters failed
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
89
Gripper obstructed
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
Run the Wellness Test
8A
Slider obstructed
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
8B
Elevator obstructed
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
8C
Rotation obstructed
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
8D
Sled obstructed
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
8E
Ends of gripper movement not in expected range
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
8F
Ends of slider movement not in expected range
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
90
Ends of elevator movement not in expected range
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
91
Ends of rotation movement not in expected range
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
92
Ends of sled movement not in expected range
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
93
Gripper reached a position beyond expected range
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
94
Slider reached a position beyond expected range
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
95
Elevator reached a position beyond expected range
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
96
Rotation reached a position beyond expected range
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
97
Sled reached a position beyond expected range
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
98
Cartridge present sensor not found
99
Slider home sensor not found
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9A
Rotation home sensor not found
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
9B
Sled position sensor not found
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
9C
Gripper range of motion out of specification
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
9D
Slider range of motion out of specification
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9E
Elevator range of motion out of specification
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
9F
Rotation range of motion out of specification
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
A0
Sled range of motion out of specification
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
A1
Open Mail Slot failed
[*]Retry the operation
[*]
If not successful, contact technical support Click here to view information on HP Technical Support
B0
Command from library controller to robotics controller didn't complete in time allotted
[*]Reset the unit
[*]Retry the operation
[*]
If not successful, contact technical support Click here to view information on HP Technical Support
B1
Robot controller reported format error on command from library controller
B2
Communication to robot from library controller failed
B3
Robot stopped due to a released magazine
[*]Check if magazine is completely inserted
[*]Retry the operation
[*]
If not successful, contact technical support Click here to view information on HP Technical Support
B4
Tape in gripper sensor did not report the expected value
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
[*]Remove and inspect the magazine or drive for a stuck tape
[*]Run the Wellness Test
B5
Robotic controller not responding to command from library controller
[*]Reset the unit
[*]Retry the operation
[*]If not successful, contact technical support
C0
Network initialization failed
Check network cable,
[*]Check the network configuration
[*]Power cycle the unit
C1
Telnet interface initialization failed
C2
Web server initialization failed
C6
Ping command did not reach target
C7
Cannot upgrade firmware from USB
[*]Retry firmware upgrade, if not successful
[*]Attempt a different upgrade method
D0
ROM checksum incorrect
Retry firmware upgrade
D1
RAM error during Power-On-Self-Test
Power-cycle the unit
D2
Read or Write to NVRAM on library controller failed
D3
Time controller failed during Power-On-Self-Test
D4
Internal UART serial communication error
D5
Communication to display failed
D6
Library controller memory error
D7
Fatal system error
D8
Library controller data base error
D9
No SCSI IC detected
DA
In Wellness Test the bar code read did not match the previous value for that tape
[*]Check the bar code label
[*]Run the Wellness Test again
DB
External cooling fan error.
sub-code indicates which fan is affected.
sub-code 00: drive sled #1,
sub-code 01: drive sled #2
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
Check if the fan is operational and not obstructed
F0
Drive exceeded temperature specification
Check ambient temperature conditions and fans
F1
Library controller lost communication with the drive
Re-seat the tape drive
F2
Drive sled5 not present
F3 error
Drive hardware
[*]Cycle power, after several occurrences
[*]
Contact technical support Click here to view information on HP Technical Support
F4
Time allotted for drive loading exceeded
[*]Retry the operation, if not successful
[*]
Contact technical support Click here to view information on HP Technical Support
F5
Time allotted for drive unloading exceeded
[*]Attempt Force Tape Eject test
[*]Inspect tape for defects after unloading
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